The Motorized Vehicle Trial At The Transportation Department Of Murung Raya District In 2024

Oryzae Dhellea Azille

doi:10.70074/jaspdt.v2i1.53

Authors

Oryzae Dhellea Azille Universitas Muhammadiyah palangkaraya

DOI:

https://doi.org/10.70074/jaspdt.v2i1.53

Keywords:

Service quality, Department of transportation, Motor vehicle testing

Abstract

Transportation Office of Murung Raya Regency, Central Kalimantan Province. Providing services to the community related to getting vehicle KIR Test services can be fulfilled. The focus of the purpose of the establishment of the Motor Vehicle Periodic Test Implementation Unit (UPUBKB) building and motor vehicle testing facilities can provide maximum benefits for the community and the region. There are five indicators used in this study, namely; (1) Tangibles, or physical evidence; (2) Emphaty or empathy; (3) Reliability, or reliability; (4) Responsiveness, or responsiveness and; (5) Assurance, or guarantees and certainties. This research uses a qualitative method using a descriptive and analytical approach. The location of this research was conducted at the Transportation Office of Murung Raya Regency. This study aims to describe and analyse how the quality of motor vehicle services in the transportation department in optimising the quality of services provided to the community in various aspects of supporting service quality in the transportation department. The results of this study indicate that motor vehicle testing services in Murung Raya Regency have so far experienced good development in terms of infrastructure quality because expansion and improvement are continuously carried out, but in terms of service there are several obstacles that are quite detrimental such as internet networks where internet networks are still fairly difficult, thus making the Murung Raya Regency Transportation Office create a website or web program to conduct testing of motor vehicles in Murung Raya Regency.

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