The Leadership In Overcoming Human Resource Management Limitations For Visitor Reception At Class IIA Kasongan Narcotics Correctional Facility

Abstract

A correctional facility is responsible for inmate rehabilitation, which includes fulfilling human rights, such as the right to receive visits. The visitation system is a critical component involving procedures, requirements, and personnel managing visitor reception. The success of a prison in achieving its objectives depends on effective leadership, ensuring optimal utilization of human resources. This study examines how prison leadership at Class IIA Kasongan Narcotics Correctional Facility addresses human resource limitations in visitor reception. The research employs a qualitative descriptive approach, using interviews, observations, and document analysis for data collection. Findings indicate that while the visitation system adheres to regulations, implementation challenges persist due to limited human resource capacity. Leadership strategies to address these issues include effective human resource planning, assigning dedicated personnel for visitor reception, investing in technical training and professional development, fostering a supportive work environment, and adopting innovative management practices. Additionally, improving internal coordination enhances operational efficiency. Strengthening visitor reception through structured staffing, training, and modernized management approaches ensures a seamless, rights-compliant visitation experience. Enhancing workforce capabilities and optimizing internal processes are essential for improving service quality. Implementing these strategies at Class IIA Kasongan Narcotics Correctional Facility is crucial for creating an efficient and professional visitor management system, ultimately supporting the institution’s broader rehabilitation mission.