Digital Transformation in Public Services: Analysis of E-Government Implementation in Local Governments

Abstract

Digital transformation has become a strategic agenda in public administration reform, particularly in improving the quality and efficiency of public services. The implementation of e-government systems allows governments to deliver services more transparently, efficiently, and responsively to citizens’ needs. This study aims to analyze the implementation of e-government in local government administration and examine its contribution to improving public service delivery. The research uses a qualitative descriptive approach through literature review and analysis of policy documents related to digital governance and public service transformation. Data were collected from scientific publications, government reports, and previous empirical studies discussing digital government implementation. The analysis was conducted through systematic categorization and interpretation of findings using the theoretical framework of digital governance and public administration reform. The results show that e-government implementation significantly contributes to improving service efficiency, transparency, and citizen participation in governance. However, several challenges remain, including limited technological infrastructure, inadequate digital skills among public officials, and disparities in digital access among communities. Strengthening institutional capacity, improving digital literacy among public servants, and expanding digital infrastructure are essential strategies to enhance the effectiveness of digital public service transformation.