Digital Bureaucratic Transformation in Improving the Quality of Public Services
DOI:
https://doi.org/10.70074/jaspdt.v2i2.166Keywords:
Digital Transformation, Bureaucracy Reform, Public Service, E-Government, Public AdministrationAbstract
Bureaucratic digital transformation has become a key strategy in improving the quality of public services in the modern governance era. Governments around the world are adopting digital technologies to improve administrative efficiency, transparency, and responsiveness in delivering services to citizens. The integration of digital systems in public administration enables governments to simplify bureaucratic processes and provide more accessible public services. This study aims to analyze the role of bureaucratic digital transformation in improving public service quality and identify factors that influence its successful implementation. The research uses a qualitative descriptive approach through literature review and analysis of policy documents related to digital governance and public administration reform. The findings indicate that digital transformation in bureaucracy contributes significantly to improving service efficiency, transparency, and public satisfaction. However, several challenges remain, including technological infrastructure limitations, digital competence gaps among civil servants, and disparities in digital access within society. Strengthening institutional capacity, improving digital infrastructure, and enhancing digital literacy among government officials are essential to ensure sustainable digital transformation in public administration.
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Copyright (c) 2025 Lina Marlina
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