Digital Governance in Improving the Effectiveness of Public Services in the Digital Transformation Era
DOI:
https://doi.org/10.70074/jaspdt.v2i2.160Keywords:
Digital Governance, Public Service, Digital Transformation, Public Administration, E-GovernmentAbstract
Digital governance has become one of the most important strategies in modern public administration to improve the effectiveness and efficiency of public services. The rapid development of information and communication technology encourages governments to transform conventional administrative systems into digital-based governance structures that are more adaptive to the demands of modern society. Through digital governance, government institutions are able to improve transparency, accelerate service delivery processes, and strengthen interaction between government institutions and citizens. This study aims to analyze the role of digital governance in improving the effectiveness of public service delivery and to identify factors influencing the success of digital governance implementation in public administration. This research applies a qualitative descriptive approach using literature review and policy document analysis. Data were collected from scientific journals, policy reports, and official government documents related to digital governance and public administration reform. The findings indicate that digital governance significantly contributes to improving administrative efficiency, transparency, and citizen participation in governance. However, several challenges remain, including technological infrastructure limitations, digital literacy gaps among government officials, and disparities in digital access among communities. Strengthening institutional capacity, expanding digital infrastructure, and improving digital competency among public servants are essential strategies to support successful digital governance implementation.
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