The Analysis of Public Satisfaction Index on Services at the Land Office of Seruyan Regency, Central Kalimantan Province, 2023
DOI:
https://doi.org/10.70074/sociopolis.v1i1.56Keywords:
Community, Satisfaction, ServicesAbstract
Strengthening public services is one of the strategic issues in order to improve bureaucratic reform in Indonesia to create a good and clean government. The measurement of public service performance is carried out through the measurement of the public satisfaction index for public services by all Central and Regional Government Agencies. The analysis of the Community Satisfaction Index for Services at Kantor Pertanahan Kabupaten Seruyan, Provinsi Kalimantan Tengah in 2023 was carried out to measure the performance of services at the office. Data analysis was carried out using a qualitative research method that seeks to get a complete picture of the Analysis of the Community Satisfaction Index for Services at the Kantor Pertanahan Kabupaten Seruyan, Provinsi Kalimantan Tengah in 2023. The results of the study show that the services at the Kantor Pertanahan Kabupaten Seruyan have met the minimum service standards in accordance with the provisions of the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform Number 14 of 2017 concerning Guidelines for the Preparation of Community Satisfaction Surveys for Public Service Delivery Units. Based on the Community Satisfaction Index for services at the the Kantor Pertanahan Kabupaten Seruyan, Provinsi Kalimantan Tengah in 2023, it shows that the performance of the Office's public services is in the Very Good category. The inhibiting factors in service at the the Kantor Pertanahan Kabupaten Seruyan, Provinsi Kalimantan Tengah in 2023 are first, the lack of Counter Officer Personnel so that there is a double duty between service counter officers and second, the counter officers are not individually ready to be at the counter according to service hours.
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