RISK-BASED BUSINESS LICENSING MANAGEMENT BY THE INVESTMENT AND ONE-STOP INTEGRATED SERVICE OFFICE OF CENTRAL KALIMANTAN PROVINCE

Abstract

The implementation of risk-based business licensing requires effective supervision to ensure that regulatory compliance accompanies the ease of doing business. This study examines the management of risk-based licensing supervision carried out by the Investment and One-Stop Integrated Services Office of Central Kalimantan Province, particularly within a region characterized by extensive territorial coverage and limited institutional resources. A descriptive qualitative approach was employed. Data were obtained through field observations, in-depth interviews with government officials and business actors, and a review of supervision-related documents. Data analysis was supported by NVivo 12 Pro software. The findings reveal that licensing supervision has been conducted in line with core management functions, including planning, organizing, actuating, and controlling. Supervision planning relies on OSS RBA data, business risk classification, and investment value, although incidental supervision remains common in practice. Organizing is reflected in the establishment of standard operating procedures, task distribution, and inter-agency coordination. Actuating is implemented through socialization activities, guidance, on-site inspections, and the application of administrative sanctions. Controlling is carried out through evaluation and follow-up actions aimed at encouraging business improvement. Nevertheless, supervision effectiveness is constrained by limited budgets, insufficient personnel, and suboptimal utilization of the OSS RBA system. Strengthening human resource capacity and optimizing supervisory systems are therefore essential to enhance the effectiveness of risk-based business licensing supervision.