DIGITALIZATION MANAGEMENT OF SI-IPIN APPLICATION SERVICES IN DELIVERING REGIONAL POTENTIAL MAP INFORMATION AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICE OFFICE OF CENTRAL KALIMANTAN PROVINCE
DOI:
https://doi.org/10.70074/sociopolis.v2i1.151Keywords:
Digitalization, Publik Services, SI-IPIN, Potential Maps, Central KalimantanAbstract
The digitalization of public services has become one of the main strategies to enhance efficiency, transparency, and accountability within modern bureaucracy. The Provincial Government of Central Kalimantan, through the Investment and One-Stop Integrated Services Office (DPMPTSP), has developed the SI-IPIN application (Investment Acceleration Strategy) as an innovation in public services based on information technology related to potential mapping. The Digital Potential Map provides easy and integrated access to information in order to promote regional investment opportunities more optimally, effectively, and efficiently, thereby attracting both domestic and foreign investors to contribute to development and realizing the vision of “Kalteng Makin Berkah.” This article aims to analyze the implementation of SI-IPIN in the administrative process of public services and its impact on service quality in Central Kalimantan. The research method employed is a qualitative case study with a descriptive approach. The findings indicate that SI-IPIN has improved service speed, minimized direct contact, and expanded public accessibility to investment-related information in Central Kalimantan Province. Nevertheless, challenges such as digital literacy and infrastructure readiness still need to be addressed for the system’s sustainable development.
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