The Optimization of Digital Based Population Administration Services in Jekan Raya District, Palangka Raya City
DOI:
https://doi.org/10.70074/ijpag.v2i1.89Keywords:
Digitalization , Public Service, Palangkaraya, Population AdministrationAbstract
The advancement of digital technology has encouraged local governments to improve the quality of public services, particularly in the field of population administration. This article aims to analyze the efforts to optimize digital-based population administration services in Jekan Raya District, Palangka Raya City. The study employs a qualitative approach using interview, observation, and documentation techniques. The findings indicate that the implementation of digital administrative services—such as online applications for ID cards (KTP), family cards (KK), and birth certificates—has provided convenience and efficiency for the public. However, several challenges remain, including limited internet infrastructure, low digital literacy among certain community groups, and inadequate human resources to operate the system. This article emphasizes that optimizing digital services requires strengthening the capacity of government personnel, improving infrastructure, and conducting intensive public outreach to ensure that all segments of society can benefit from digital-based population administration services.
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