The Quality of public service in re-verification at the Department of Industry and Trade of Gunung Mas District

Abstract

Tera and Re-Tera Services are under the responsibility of the Metrological Division, especially the Tera and Re-Tera Service Section at the Gunung Mas Regency Industry and Trade Office. This study aims to find out how the Quality of Public Services is Re-Labeled by the Gunung Mas Regency Industry and Trade Office.

Based on the results of observations, interviews and documentation in this study, it shows that the Quality of Public Services in the Re-Tera by the Gunung Mas Regency Industry and Trade Office can be concluded as follows: 1. The Re-Tera service carried out by the Gunung Mas Regency Industry and Trade Office has basically been carried out in accordance with public service standards which are in line with the regulations of the Minister of Apparatus Empowerment State No. 63/KEP/M.PAN/7/2003 concerning General Guidelines for the Implementation of Services. 2. The availability of human resources to provide services in the implementation of certified services and have special expertise in the field of Tera-Tera Re-Tera is only 1 (one) employee. 3. There are no basic technical rules for services in the form of Regional Regulations and Regulations of the Gunung Mas Regency Industry and Trade Office. The suggestions in this study are: 1. It is necessary to conduct a more in-depth assessment of the analysis of employee needs, especially Penera. 2. In addition, it is also necessary to make specific rules related to the Re-Tera Tera Service.